Support

Contact

Questions about SwingIQ, running into a problem, or have a suggestion? Email us at info@swing-iq.com. We usually respond within a few business days.

Where possible, include the email address of your account and a short description (for technical issues it also helps to mention your phone model and what you were doing when it went wrong).

Deleting your account and data

You can delete your SwingIQ account at any time, in two ways:

1. In the app: go to Settings → Account → Delete account and confirm. You are signed out on all your devices immediately; after a 30-day recovery period (during which our support can still undo a mistake) your account, your videos and all analysis data derived from them are permanently deleted, except what we are legally required to retain.
2. By email: send a message to info@swing-iq.com with the subject "Delete account", sent from the email address your account is registered with (so we know the request really comes from you). We will confirm your request and then carry out the same deletion.

Exactly what is deleted and which retention periods apply is described in the privacy and cookie policy.

Deleting data without closing your account

You do not need to delete your account to get rid of (part of) your data:

• In the app: individual videos and golfers can be deleted directly; that deletion propagates to our servers and to your synced devices. Opt-in data such as the golf course location can be turned off in the settings.
• On request: to have specific data deleted (for example all stored location data or your profile details), email info@swing-iq.com with the subject "Delete data", from the email address of your account. Your account and the rest of your data remain untouched.

What data we retain and which further rights you have (access, rectification, objection) is described in the privacy and cookie policy.