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SwingIQ

Changing your password

You change your password on the site. After that you sign in again there; in the app you stay signed in.

Website

You find it on Settings under Account → Change password, and in the account menu at the top right.

How it works

  1. Enter your current password.
  2. Choose a new password of at least 8 characters, different from the current one, and type it once more to confirm.
  3. Click save.

If the current password is wrong, or the new one doesn't meet the requirements, the page tells you what's wrong and nothing changes.

What happens afterwards

  • On the site you sign in again. After saving you're logged out and land on the sign-in screen with a confirmation. Sign in with your new password.
  • In the app you stay signed in. A running session on your phone doesn't end. Only when you have to sign in again there will you use the new password.
  • You get an email saying your password has been changed. If that wasn't you, contact us immediately.

Good to know

  • Forgotten your password? Use "Forgot your password?" on the sign-in screen of the site or the app; you don't need your old password for that. You'll get an email: on the site a link, in the app a six-digit code that is valid for fifteen minutes.
  • There is no screen in the app to change your password while signed in: that is only possible here. Recovering a forgotten password does work in the app.

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